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Plaud Team payment failed — for v4.0.x or later

Updated

Plaud Team payment failed: Billing & plan shows Payment Failed, Unpaid, Suspended, or Expired, and Plaud or Stripe emailed you about a failed charge. A failed payment starts a 7-day grace period to update your payment method, with no content lost; past day 7 the workspace turns read-only. This guide gives Admins 3 steps, in order: check the billing status, update the payment method, then verify the charge succeeded. The most common cause is an expired card or insufficient funds.

Applies to: v4.0.x or later. Still using v3.30.x or earlier Plaud Team? See Plaud Team payment failed.

Steps

For the Admin:

  1. Check your billing status

    Sign in to Plaud Web, go to Settings → Workspace management → Billing & plan, and click Manage billing to view the detailed status in the Stripe portal. Confirm which of the following statuses applies:

    Status What it means
    Subscription will end on [date] You cancelled the subscription. The workspace stays fully active until the date shown, then becomes read-only.
    Payment Failed A scheduled charge failed (e.g., expired card). Your 7-day grace period has started. Update your payment method to retry.
    Unpaid / Suspended The 7-day grace period has ended without a successful payment. The workspace is now in read-only mode while Stripe makes a final retry attempt before full expiry.
    Expired All retry attempts have failed by day 14 (or your cancellation cycle has ended). The workspace remains in read-only mode; Member benefits expire (downgrade to User identity).
  2. Update your payment method

    Click Manage payment method. This opens the Stripe portal. Update your card details and save. Stripe will automatically retry the pending charge with the new card.

  3. Verify the charge succeeded

    After Stripe retries, refresh Settings → Workspace management → Billing & plan to confirm the status changes to Active. A new invoice should appear in Payment History.

If the issue persists

If retries continue to fail past day 7 without a successful payment, the workspace transitions to read-only mode:

  • All Member benefits are deactivated
  • Existing content is preserved, but no new actions can be taken

To restore access, re-subscribe from Settings → Workspace management → Billing & plan. Once payment succeeds, full benefits are restored immediately. See Workspace in read-only mode for details.

If you have updated your payment method and Stripe continues to fail, submit a request to our support team with the following information:

  • Your workspace name or ID
  • The Stripe error message or decline code (if shown)
  • The card type and issuing bank

Still have questions?

Submit a request and our support team will get back to you within 24 hours on business days.

Disclaimer: The information in this article is for reference only and may change as Plaud product features continue to update. Please refer to the latest version of the product for the most current experience.