Plaud One earbuds connected but no sound, or the other person can't hear you on a call? This article covers three audio issues on the earbuds. Most clear after putting the earbuds back in the case and restarting them.
Steps
If the earbuds play no sound
One or both earbuds show as connected, but you can't hear music or other audio.
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Update the Plaud Mobile App and firmware
Install the latest version of the Plaud Mobile App, then install any available firmware update.
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Check the earbuds are connected to your phone
Audio plays through your phone's Bluetooth connection, not through the Plaud Mobile App. Open your phone's Bluetooth settings and check that Plaud One Earbuds shows as connected. Pairing the case with the Mobile App doesn't connect the earbuds to your phone. If they aren't connected, see Plaud One earbuds won't connect to the phone or app.
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Put the earbuds back in the case
Place both earbuds in the case, close the lid, then open it again and put the earbuds back in.
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Restart the earbuds
Place both earbuds in the case, close the lid, and wait 30 seconds before opening it again.
If the other person can't hear you on a call
On a phone call or online meeting, you can hear the other person, but they can't hear you through the earbuds. This can occasionally happen on one earbud.
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Update the Plaud Mobile App and firmware
Install the latest version of the Plaud Mobile App, then install any available firmware update.
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Put the earbuds back in the case
Place both earbuds in the case, close the lid, then open it again and put the earbuds back in.
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Restart the earbuds
Place both earbuds in the case, close the lid, and wait 30 seconds before opening it again.
If audio stays on the earbuds after you put them in the case
The earbuds are back in the case, but your phone still plays audio through them.
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Check your phone's audio output
In your phone's Bluetooth settings or audio output menu, check whether Plaud One Earbuds still shows as connected. If it does, switch the output back to your phone.
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Update the Plaud Mobile App and firmware
Install the latest version of the Plaud Mobile App, then install any available firmware update.
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Restart the earbuds
Take the earbuds out, then place both back in the case, close the lid, and wait 30 seconds.
The call and in-case audio issues happen rarely, and we're working to improve them in future firmware updates.
If the issue persists
Submit a request and include the following so our support team can investigate:
- Which issue you see, and whether it affects the left earbud, the right earbud, or both
- Whether it happens once in a while or every time since a certain point, and roughly how often
- On calls: whether the other person can't hear you at all, or your voice just sounds quiet
- Your phone model and OS version
- Your device S/N (on the bottom of the charging case)