Plaud One battery drains much faster than expected, in use or on standby? This article walks through two checks. Weak or unsupported 4G coverage is a known cause, because the case keeps searching for a network.
Steps
-
Update the Plaud Mobile App and firmware
Install the latest version of the Plaud Mobile App, then install any available firmware update.
-
Check your 4G coverage and surroundings
In areas with weak or no supported 4G coverage, the case keeps searching for a network, which uses more battery. Very cold or very hot conditions also shorten battery life. Check the 4G status in the Plaud Mobile App, and avoid using or storing Plaud One in extreme temperatures.
If the issue persists
Submit a request and include the following so our support team can investigate:
- Whether the charging case or the earbuds drain quickly
- Roughly how many hours a full charge lasts, and whether that was in use or on standby
- Where you usually use Plaud One, including any very cold or hot conditions
- Your Plaud Mobile App log (tap the menu icon > Help Center > Diagnostics > Share log; see Export a log file in the Plaud Mobile App — for v4.0.x or later)
- Your device S/N (on the bottom of the charging case), so our team can check your device's battery data