What should I do if the transcript is generated but the summary is not generated automatically?

Symptoms

• The transcript for a recording is generated, but the summary is not generated automatically.
• This is often caused by an unstable network connection during processing.

Steps

1. Check your network connection. Make sure your phone is connected to the network and the network is working properly.
2. Re-transcribe to generate the summary. Re-transcribe the recording to generate the summary. Note that re-transcribing consumes your transcription minutes.

   

If the issue persists

If the summary still does not generate after re-transcribing, submit a request and include the following so our support team can investigate:

• Your device model and OS version, plus the Plaud App version.
• The name or date of the affected recording.
• A screenshot of the file showing the transcript present but the summary missing.