Here are two situations:
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Before Shipment: To cancel your order and initiate a refund, please contact our customer support team immediately by submitting a request. We will help you cancel the order and process the refund.
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After Shipment: Once your order has been shipped, it cannot be canceled. However, you have two options:
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Refuse Delivery: Decline the package when it arrives.
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Return Label: Contact the PLAUD customer support team to request a return label, which will allow you to return the product at no additional cost.
Note: Returns must be in their original condition and packaging.