Why is my activation code not working?
If you enter your activation code and see "Incorrect activation code entered! Please try again", try the steps below.
Re-enter the code carefully
- Copy and paste the code into the Mobile App (recommended).
- Make sure the code matches the original format (use ALL CAPS if the code is shown in capital letters).
- Remove any spaces before or after the code.
Check for look-alike characters
Some characters are easy to mix up:
- O (letter) vs 0 (zero)
- I (letter) vs 1 (one)
- S (letter) vs 5 (five)
Confirm you're using the right account
- Ensure you're logged into the correct Plaud account where you want the membership/quota applied.
Confirm the code is eligible
- Check whether the code was already redeemed (on this account or another account).
- If the code has an expiration date, confirm it hasn't expired.
- Make sure the code came from a purchase on our official website (if required for redemption).
The code says it has already been used
This message means the code was already redeemed — activation codes can only be redeemed once, on one account.
- Check whether you redeemed it on another account. If you have more than one Plaud account (or sign-in method), log in to each and check your membership status. Not sure which email you used? See How to find the email address used for my Plaud account?
- If you never redeemed it, submit a request and include your order number, the activation code, and a screenshot of the message so our support team can check the redemption record.
If it still doesn't work
Submit a request and include the following so our support team can investigate:
- Your Plaud account email
- Order number (if you purchased from the official website)
- The activation code (if safe to share)
- A screenshot of the error message and your Membership/Quota page