Why is my subscription not working, and how can I fix it?
If your subscription is not working, try the steps below.
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Check if another Plaud account was used to make a purchase and send the information to support@plaud.ai for further investigation.
- Provide the serial number (SN) of your device and your current Plaud account.
- List any other Plaud accounts you may have used.
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Share the purchase details and a screenshot of the transaction.
- For example, if you used Apple Pay, you'll need to provide a receipt that includes your Apple account information. Steps to locate your Apple Pay receipt:
- Search your email for the words "receipt from Apple" or "invoice from Apple" to look for a Plaud receipt and share this receipt with us for further assistance.
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Payment method issues: Try to restore the purchase in the Plaud App.
- Unpaid orders: There may be unresolved payment issues preventing activation. You can review this information on Apple's support page for unpaid orders.