1. Find out if another PLAUD account was used to make a purchase and send them to support@plaud.ai for further investigation.
a. Provide the serial number (SN) of your device and your current PLAUD account.
b. List any other PLAUD accounts you may have used.
c. Share the purchase details and a screenshot of the transaction.*
*For example, if you used Apple Pay, you’ll need to provide a receipt that includes your Apple account information. Steps to locate your Apple Pay receipt:
- Search your email for the words "receipt from Apple" or "invoice from Apple".
- Look for a PLAUD receipt.
- Share this receipt with us for further assistance.
2. Payment method issues: Try to restore purchase in the PLAUD APP.
3. Unpaid orders: There may be unresolved payment issues preventing activation. You can review this with Apple’s support page on unpaid orders.