If your Plaud verification code doesn't arrive, or is rejected as invalid or expired, find the section below that matches what you see. Delivery problems are usually caused by spam filtering or a wrong email address; invalid-code errors are usually caused by entering an older code after requesting a new one.
The code doesn't arrive
-
Check your spam folder
Make sure the verification email did not end up there.
-
Free up inbox space
If your email inbox is full, delete some unimportant emails to free up space.
-
Confirm your email address
If you entered an incorrect email address during registration and cannot receive the code, register again with a valid email address.
-
Log in with Google or Apple
Try logging in via a Google or Apple account. First, update your Plaud App to the latest version:
- iOS: https://apps.apple.com/us/app/plaud-ai-voice-recorder/id6450364080
- Android: https://play.google.com/store/apps/details?id=ai.plaud.android.plaud
Once updated, you will see the new login page when you open the Mobile App.
The code is invalid or expired
-
Use the code from the newest email
Each new request invalidates earlier codes. If you tapped Resend more than once, delete or ignore the older emails and enter only the code from the most recent one.
-
Enter the code promptly
Codes expire shortly after they are sent. If some time has passed, request a new code and enter it right away.
-
Check for typos and extra spaces
If you copy and paste the code, make sure no spaces are included before or after it, and that every digit matches the email.
If you can't access your email inbox
Verification codes can only be sent to the email address entered at sign-up or login. There is no alternate delivery method, such as a phone number. If you no longer have access to that email inbox, sign in with Google or Apple if your account supports it, or submit a request so our support team can verify your identity manually.
If the issue persists
If the verification code still doesn't arrive or still shows as invalid after the steps above, submit a request and include the following so our support team can investigate:
- The email address you are using to register or log in.
- The exact error message shown, such as "code invalid".
- Your device model and OS version, plus the Plaud App version.
- The approximate time you last requested a code.