Overview
If you purchased and activated your membership on the official Plaud website, upgrades and downgrades are not currently supported. This applies regardless of whether your subscription is managed through Appstle or Stripe.
How can I switch to a different plan?
You have two options:
- Refund and repurchase: contact our support team at support@plaud.ai to request a refund for your current subscription, then purchase the plan you want.
- Subscribe after expiry: let your current plan run until it expires, then subscribe to the plan you want.
FAQs
Does this apply to memberships purchased in the Plaud App or on Plaud Web?
No. This article only applies to memberships purchased on the official Plaud website. iOS, Android, and Plaud Web subscriptions can still be upgraded or downgraded directly. For details, see Upgrade and downgrade rules.
What happens if my renewal payment fails?
If your payment fails, your account will enter a 7-day grace period. During this time, you can update your payment information on the official website. If payment is not completed within the grace period, your subscription will be automatically canceled.
Can I reactivate a canceled subscription?
No. Once a subscription is canceled, it cannot be reactivated. You will need to purchase a new subscription.
Will I lose my remaining membership days if I request a refund?
Refunds for official website subscriptions are handled by our support team. Please contact support@plaud.ai, and the team will confirm the details of your refund and repurchase.