Why hasn't my account been upgraded after I completed payment on Stripe?
Overview
If your account was not upgraded after a successful Stripe payment, this article helps you check the most common causes and what to do next.
What to check first
Please confirm the following:
- Whether the email address used for Stripe payment is exactly the same as your currently logged-in Plaud account email (including case, aliases, spelling, etc.).
- Whether the payment has been successfully charged (you can check this in your Stripe payment records / invoice email).
If you have confirmed that the payment was successful but your account has not been upgraded, we recommend contacting our customer support team (support@plaud.ai) and include the following information in your email to help us investigate:
- Your device SN number;
- The email address you used when placing the order/making the payment;
- Related payment screenshots (such as the Stripe payment success page or invoice email).