When you tried to create a new Plaud account and saw the following notice, this article applies to you.
Notice: “Due to the strict service restrictions adopted by the upstream model service providers for certain countries/regions, we are unable to temporarily offer account registration or local-level membership services.”
We understand this may cause inconvenience.
Here's why you're seeing this error and what it means:
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Compliance Assessment
- Plaud is a company registered and operating in the United States and must comply with U.S. laws and applicable export control and compliance requirements (including the rules imposed by OFAC, BIS, etc.).
- In addition, Plaud is required by upstream model providers, such as OpenAI, not to provide services to users in certain countries and regions.
- Whether a new account can be registered primarily depends on whether the network environment you're using at the time of registration passes our compliance assessment. If compliance cannot be confirmed, the system will temporarily block new account registration.
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Not Equivalent to Other Website Accessibility
- Your ability to access other websites or services (such as Gmail) does not equate to passing Plaud's compliance assessment; the evaluation criteria are different.
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Unrelated to Download Source
- Which regional app store or official website you download from does not change compliance requirements; the download channel does not grant registration exemptions.
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Unrelated to the Device Itself
- This issue is typically not a hardware malfunction; replacing the device with the same model generally will not resolve "new account registration restrictions."
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Relationship to Existing Accounts
- Current restrictions primarily target "new account registration." Unless affected by other compliance factors, your existing accounts that are in good standing are typically not impacted. If future adjustments are required due to legal or compliance requirements, we will provide advance notice through our official website, in-app announcements, or email.
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Self-Troubleshooting Suggestions
- Try switching networks (different Wi-Fi, carrier mobile data, or switching carriers), disabling proxy/VPN, updating to the latest app version, and then try again.
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When Will This Be Resolved
- These restrictions are not temporary technical issues. If relevant laws/policies change, Plaud will assess accordingly and provide updates through official channels such as our website and in-app announcements. We cannot commit to a "restoration timeline" for individual networks or accounts.
Need Further Assistance
If you continue to experience issues after multiple attempts, please email support@plaud.ai and provide:
- Your country/region information;
- Error screenshot/message text and timestamp;
- Network environment (home broadband/corporate network/whether using proxy or VPN, etc.);
- Device model and app version;