Is There a Detailed Guide for Data Transfer Operations? (FAQ)

Where do I start data migration? Where is the entry point?

• Start from the official data transfer page:
  • Data transfer tool: https://migrate.plaud.cn
• The App may also guide you there via announcements, pop-ups, or “Help & Support / Customer Service”.

What are the general steps to initiate migration via “Help & Feedback / Customer Service” in the App?

Typical steps:

1. Make sure all recordings in the old version have been uploaded and backed up to the cloud.
2. Follow on-screen instructions to unbind the device and verify subscription (if needed).
3. Visit the data transfer page: https://migrate.plaud.cn
4. Log in to the account to be migrated and complete identity verification.
5. Select the target regional version, read and confirm the prompts, then submit the migration request.
6. Wait for the system to finish migration, then log in to the new version App/Web to check the result:
   • App download & registration: https://app.plaud.cn
   • Web registration & login: https://web.plaud.cn

What information do I need to prepare for migration?

• Your login method (e.g., email or SSO).
• A phone or email that can receive verification codes.
• If you haven’t registered before: when you enter a new-region phone number for the first time in the migration tool, the system will automatically create an account for you.

Why do I need to unbind the device before migration? What happens if I don’t?

• To ensure data and devices are correctly associated in the new system, you must unbind the device from the original system before migration.
• If you do not unbind as required, you may encounter issues such as failure to start migration or abnormal device status between the old and new systems.

How long does migration take? How do I see the progress?

• Migration time depends on the number and duration of recordings. The system will update progress at intervals—the larger the data volume, the longer it may take.
• If progress hasn’t changed for a long time (e.g., more than 1 hour), take a screenshot of the page and contact customer service (see “How to contact support” below).

If the network is interrupted or my phone restarts during migration, will data be lost? Do I need to redo anything?

• Cloud data migration is executed primarily on the server side. Short-term network issues on your device generally won’t cause loss of data that is already in the cloud.
• If the process is interrupted, reopen the migration page to check the status:
  • If it shows failure, follow the prompts to retry or contact customer service for help.

After I receive the “Migration Complete” notification, what should I do next?

1. Log in to the new system account in the App or Web and check whether your historical data has been migrated.
   • App: https://app.plaud.cn
   • Web: https://web.plaud.cn
2. If you want to continue using the device, rebind the device according to the new version’s requirements and enable cloud backup.

How to contact support

If you need help during or after migration, you can contact official customer service via:

• WeChat:
  • Search the service account “Plaud”, send “Customer Service” in the chat to get after-sales support (you can also add via QR code where provided).
• Email:
  • support@plaud.cn
• Phone (CN after-sales hotline):
  • 400-903-8843 (Weekdays 10:00–20:00)
• China-region App customer service:
  • Download the Plaud App for China via https://app.plaud.cn/download
  • Go to “Me” → “Help & Support” → “Enterprise WeChat Customer Service”.