I’m not receiving the phone or email verification code during migration. What should I do?
- First check:
- Is the phone number or email address entered correctly?
- Are SMS or emails possibly blocked, filtered, or sent to spam/junk?
- If you still can’t receive the code after several attempts:
- Record the time and any on-screen messages,
- Then contact official customer service for further troubleshooting.
The system shows “Migration failed.” What should I do? Can I try again?
- First confirm:
- Whether all data has been synced to the cloud, and
- Whether your network connection is stable.
- If the issue persists:
- Take a screenshot of the error message,
- Contact official customer service — the team will help check the cause and advise whether and how to retry.
After migration, some data is missing or disordered. What should I provide to customer service?
To help the technical team locate the issue faster, please try to provide:
- Your account information
-
Examples of abnormal entries, such as:
- Recording date
- Recording name/title
- Duration
- Migration request time and completion time
- Relevant screenshots of the abnormal data or pages
How to Contact Customer Service
If you run into any of the issues above, you can reach official support via:
-
WeChat
- Search the service account “Plaud”
- Send “Customer Service” in the chat to get after-sales support
- If a QR code is provided on the page, you can scan it for quicker access
-
Phone (CN after-sales hotline)
- 400-903-8843 (Weekdays 10:00–20:00)
-
China-region Plaud App
- Download: https://app.plaud.cn/download
- In the App, go to “Me” → “Help & Support” → “Enterprise WeChat Customer Service”.