How to Contact Support if I Have More Question with Data Migration? (FAQ)

What channels can I use to contact customer service?

You can reach the support team through:

• WeChat

  Search the service account “Plaud”, then type “Customer Service” in the chat to get after-sales support contact information.

• Email

  support@plaud.cn

• Phone (after-sales hotline, CN)

  400-903-8843 (weekdays 10:00–20:00)

• In-App (Plaud App)

  Download the App via https://app.plaud.cn, then go to:

  “My” → “Help & Support” → “Enterprise WeChat Customer Service”

In an emergency (cannot log in / suspected data loss), what is the fastest way to contact you?

• First choice: call the after-sales service hotline
  • 400-903-8843 (weekdays 10:00–20:00)
• If you cannot make a call:
  • Search “Plaud” on WeChat, then type “Customer Service” in the chat to start WeChat after-sales support.