1) Supported charging
- This device supports USB Power Delivery (USB-PD) charging.
- For the safest everyday use, we recommend a standard charger such as 5V⎓1A or 5V⎓2A.
- If you want faster charging, use a USB-PD charger from a reputable brand and a good-quality USB-C cable (we recommend the included cable).
- If your charger does not clearly say “USB-PD” on the label/specs, treat it as not PD and use standard 5V charging.
2) Why very high-power chargers can be risky
Using high-power chargers or low-quality accessories may cause:
- The cable/connector to become unusually hot
- The device’s PTC protection to trigger and pause charging
- In rare cases, damage to the device or other safety risks
3) Use a proper charging cable
- Non-standard, worn, or low-quality USB-C cables can cause poor contact, overheating, or unstable charging.
- Use the included cable when possible, or a certified USB-C cable from a reputable brand.
- If the cable is loose, bent, cracked, or discolored, replace it.
4) If you notice burning smell, scorching, or damage
- Stop using it immediately and unplug the charger.
- Do not continue charging or test the charger again.
- Contact support@plaud.ai and provide:
- Charger brand and model
- Charger output specifications (a photo of the label is best)
- Photos of any burn marks, discoloration, or melted parts
- If the device also shows abnormal behavior (e.g., charging fails repeatedly, shuts down, overheats), please send the device and the charging cable to customer support together for inspection.
5) Quick safety tips
- Charge on a hard, ventilated surface (avoid beds/sofas).
- Keep the charging area dry and away from flammable materials.
- Do not cover the device while charging.