Overview
Your account country/region is assigned when you register, based on your network environment (for example, your IP location at the time). Plaud currently does not provide a self-serve option to change country/region in either the Plaud App or the Web.
When you might see the “wrong” country/region
This can happen if you registered while:
- Using a proxy
- On a corporate or school network
- Traveling or using an international SIM/eSIM
- Connected through a network that routes traffic through another country
How to request a correction
If your account country/region is incorrect, please contact our support team to update it:
Email: support@plaud.ai
To help us process your request faster, include:
- Your Plaud account email
- A screenshot showing the incorrect country/region (App or Web)
- Your current physical country/region
- Whether you used a proxy when registering (Yes/No)
- The country/region you want to set
Notes
- For account security, we may ask for additional verification before making changes.
- After the update, you may need to log out and log back in to see the corrected country/region.