Overview
If you purchased a Plaud membership on our official website (powered by Shopify, via an Appstle subscription or Stripe checkout), you can activate it using the activation email sent after checkout.
After you purchase
You may receive up to two emails:
- Shopify Order Confirmation (your payment receipt)
- Subscription Activation Email (contains the activation link)
How to activate
- Open the Subscription Activation email.
- Click Activate Your Plaud in the email.
- You will be directed to Plaud Web—log in with the Plaud ID you want to use.
- Go to Membership Center and confirm your membership shows Active.
Important notes
- You can purchase membership more than once, but one Plaud ID can only activate one membership.
If you purchased multiple memberships, please activate each one using a different Plaud ID.
- The activation link is tied to your purchase and may expire or become invalid if used incorrectly.
Troubleshooting
I didn't receive the activation email
- Check Spam / Promotions / Junk folders.
- Search your mailbox for "Plaud" or "Subscription".
- Make sure you are checking the same email address used at checkout. This may not be the same as your Plaud account email.
- If you still can't find it, contact support@plaud.ai with your order number and checkout email. We can resend the activation email or activate your membership for you.
The activation link is invalid or expired
- Try opening the email on a different browser/device.
- If it still doesn't work, contact support@plaud.ai to request a new activation link.
My membership doesn't appear after activation
- Confirm you logged in with the correct Plaud account.
- If you have multiple Plaud accounts, the membership may have been activated on another ID.
Still have questions?
Submit a request and our support team will get back to you within 24 hours on business days. Please include:
- Your order number (from the Shopify confirmation email)
- The email used at checkout
- The Plaud ID you tried to activate
- A screenshot of the error (if any)