If your Plaud Team payment fails, your workspace enters a 7-day grace period during which you can update your payment method and retry. No content is lost during the grace period. If retries continue to fail past day 7, the workspace transitions to read-only mode.
Symptoms
- Your Settings → Workspace management → Billing & plan page displays one of: Payment Failed, Unpaid, Suspended, or Expired.
- You received an automated email from Plaud notifying that your Team subscription payment did not go through.
- Stripe sent a failed charge notification (e.g., expired card, insufficient funds).
- You are approaching or have passed your renewal date without a successful charge.
Steps
For the Admin:
-
Check your billing status
Sign in to Plaud Web, go to Settings → Workspace management → Billing & plan, and click Manage billing to view the detailed status in the Stripe portal. Confirm which of the following statuses applies:
| Status | What it means |
|---|---|
| Subscription will end on [date] | You cancelled the subscription. The workspace stays fully active until the date shown, then becomes read-only. |
| Payment Failed | A scheduled charge failed (e.g., expired card). Your 7-day grace period has started — update your payment method to retry. |
| Unpaid / Suspended | The 7-day grace period has ended without a successful payment. The workspace is now in read-only mode while Stripe makes a final retry attempt before full expiry. |
| Expired | All retry attempts have failed by day 14 (or your cancellation cycle has ended). The workspace remains in read-only mode; Member benefits expire (downgrade to User identity). |
-
Update your payment method
Click Manage payment method — this opens the Stripe portal. Update your card details and save. Stripe will automatically retry the pending charge with the new card.
-
Verify the charge succeeded
After Stripe retries, refresh Settings → Workspace management → Billing & plan to confirm the status changes to Active. A new invoice should appear in Payment History.
If the issue persists
If retries continue to fail past day 7 without a successful payment, the workspace transitions to read-only mode:
- All Member benefits are deactivated
- Existing content is preserved, but no new actions can be taken
To restore access, re-subscribe from Settings → Workspace management → Billing & plan — once payment succeeds, full benefits are restored immediately. See Workspace in read-only mode for details.
If you have updated your payment method and Stripe continues to fail, submit a request to our support team with the following information:
- Your workspace name or ID
- The Stripe error message or decline code (if shown)
- The card type and issuing bank
Still have questions?
Submit a request and our support team will get back to you within 24 hours on business days.