Reset your Plaud password from the login page: tap Forgot password, enter your email and a new password, then confirm with the emailed verification code.
Steps
- On the Plaud App login page, tap Forgot password.
- Enter the email address linked to your Plaud account and your new password. Tap the eye icon to view the password as you type.
- Open your inbox and find the verification code email.
- Enter the verification code in the Mobile App to confirm the password reset.
- Return to the login page and sign in with your new password. Make sure the new password meets the requirements shown in the Mobile App.
If you can't access your registered email
Password reset verification codes can only be sent to the email address registered to your Plaud account. There is no alternate verification method, such as a phone number or a backup email. If you no longer have access to your registered email inbox and are not signed in on any device, you cannot reset the password yourself. In this case, submit a request so our support team can verify your identity manually, and include:
- The email address linked to your Plaud account.
- Your device model and OS version, plus the Plaud App version.
- Proof of recent account activity, such as an order number or a purchase receipt.
If the issue persists
If you do not receive the verification code, first check your spam or junk folder and confirm you entered the email address registered to your Plaud account. If you still cannot reset your password, submit a request and include the following so our support team can investigate:
- The email address linked to your Plaud account.
- Your device model and OS version, plus the Plaud App version.
- A screenshot of any error message shown during the reset.