Output incomplete or misaligned after Auto generation

Symptoms

• The Auto-generated output is incomplete, with missing parts of the transcript or summary.
• The output is misaligned, with content out of order or not matching the audio segments.
• This usually happens when the audio is too short, which can lead to partial or unstable Auto Generation results.

Steps

1. Check the recording length. Make sure the recording is longer than 5 minutes.
2. Generate the output again. Re-run the process and wait until the status shows Completed, then review the new output to confirm it is complete and aligned.
   • On the Plaud App: open the recording, tap ··· in the top-right corner, then tap Re-transcribe.

     

   • On Plaud Web: open the recording, click ··· in the top-right corner, then click Re-transcribe.

     

3. Try again with a longer recording. If the current recording is under 5 minutes, record a new audio longer than 5 minutes and run Auto Generation again.

If the issue persists

If the output is still incomplete or misaligned, submit a request to our support team. Please include:

• The recording link
• The summary link
• The audio duration
• What went wrong (incomplete or misaligned) with a brief description
• Screenshots of the issue, if available