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Files not syncing to the Plaud Web

Updated

Symptoms

  • Files appear in the Plaud App on your phone but do not show up on the Plaud Web page. This usually happens when you sign in with different credentials or have not enabled Private Cloud Sync in the App.
  • Private Cloud Sync is already on, but your files still do not appear on Plaud Web. This usually means you are signed in to a different account than the one used in the Plaud App.
  • Files appear on one platform but are missing on another, such as in the Plaud App but not on Plaud Desktop.

Find the section that matches where your files stop syncing, then follow the steps there.

Files are on your device but not in the Plaud App

The recording has not finished transferring from your device to the Plaud App. See File missing in the Plaud App. If you transfer over Wi-Fi, see Wi-Fi Fast Transfer not working.

Files are in the Plaud App but not on the Plaud Web

  1. Log in with the same credentials

    Sign in to Plaud Web with the same credentials you use for the Plaud App.

  2. Enable Private Cloud Sync in the App

    Make sure Private Cloud Sync is enabled in the Plaud App.

  3. Wait for the sync to finish, then refresh

    Recent recordings can take a few minutes to upload. Keep the Plaud App open and connected to the internet, then refresh the Plaud Web page. If the files still do not appear, log out of Plaud Web and log back in.

Files are in the Plaud App but not on Plaud Desktop

See Recording file lost on Plaud Desktop for the Plaud Desktop steps.

Nothing is syncing on any platform

  1. Check your network

    Corporate networks and firewalls can block syncing. Switch to a different network, such as a mobile hotspot, and try again.

  2. Confirm the account on every platform

    Make sure the Plaud App, Plaud Web, and Plaud Desktop are all signed in to the same Plaud account.

If the issue persists

If you signed in with the same credentials and Private Cloud Sync is enabled but your files still do not appear, submit a request and include the following so our support team can investigate:

  • The account credentials used in both the Plaud App and Plaud Web
  • Confirmation that Private Cloud Sync is enabled in the App
  • The names of files that appear in the App but not on Plaud Web

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