Overview
This article explains which Plaud team handles privacy, security, and legal inquiries, and how to reach each team.
Who should I contact about privacy or my personal data?
Email privacy@plaud.ai. Our Privacy team handles questions about your personal data and our data protection practices, including:
- Data subject rights, such as access, export, correction, or deletion of your data
- Privacy policy questions, data processing, data sharing, and third-party access
- Regulatory compliance topics, such as GDPR, CCPA, and HIPAA
- Data storage locations, encryption, cross-border transfers, sub-processors, and retention periods
- General questions about how we protect data and respond to incidents
Where can I find your compliance certifications and audit reports?
Visit our Trust Center. Our compliance documents, including the SOC 2 Type 2 report, ISO 27001, ISO 27701, GDPR, HIPAA, and EN 18031, are listed there.
To open a report, select it on the Trust Center, choose Continue, then complete the short access request form. You don't need to email the Privacy team first.
Do you offer a Data Processing Agreement (DPA)?
Yes, and you don't need to request one. Our DPA includes Standard Contractual Clauses and is automatically incorporated into the Commercial Terms of Service, so accepting those terms also accepts the DPA. You can read the full text on the Data Processing Addendum page.
Who should I contact about a security issue?
Email security@plaud.ai. Our Security team handles reports of specific security problems, including:
- Vulnerability or bug reports, including responsible disclosure and penetration test findings
- Reports that user data may be exposed or accessible to the wrong people
- Account compromise, such as unauthorized logins or a hacked account
If your question is about how we protect data in general, email the Privacy team instead. If you're reporting a specific issue you found, email the Security team.
Who should I contact about legal matters?
Email legal@plaud.ai. Our Legal team handles:
- Terms of service, service agreements, and contract questions
- Intellectual property matters, including copyright, DMCA notices, and trademarks
- Government inquiries, subpoenas, and court orders
- Other compliance topics, such as export controls and sanctions
What if I'm not sure which team to contact?
Email privacy@plaud.ai. The Privacy team reviews your inquiry and routes it internally to the right team, so nothing gets lost.
Do I need to go through support first?
No. Email the relevant team directly. Our support agents can't answer privacy, security, or legal questions on behalf of these teams, and they don't forward inquiries, so writing to the team directly is the fastest path to an answer.
Still have questions?
Submit a request and our support team will get back to you within 24 hours on business days.