Skip to main content
Deutsch Español Français Italiano 日本語 中文 (香港) 繁體中文
SHOP

Can't log in or create a Plaud account

Updated

Symptoms

  • You can't log in to the Plaud App with your existing account.
  • You can't create a new Plaud account, or sign-up doesn't complete.

Steps

  1. Update the Plaud App. Update to the latest version from the App Store or Google Play, then try again.
  2. Check your network connection. Switch between Wi-Fi and cellular data, or try another network, then retry.
  3. Use the sign-in method you registered with. A Plaud account is tied to the sign-in method you used when you created it: email, Google, or Apple. Signing in with the same email address through a different method can create a separate, empty account or fail. If you're unsure, try each method you may have used, starting with the one you registered with. For an overview, see Sign-in methods
  4. Seeing an Account not found error? Check the email spelling first, then try the sign-in method you registered with, as in the previous step. If the email and method are both correct, the account may have been deleted. Account deletion is permanent and removes all data, so a deleted account can't be found at sign-in. If you deleted your account and want to use Plaud again, create a new account. If you're sure the account was never deleted, skip to the last step so our team can check the account status for you.
  5. No verification code? Check your email. If you sign in with email and the verification code doesn't arrive, see Verification code not received
  6. Forgotten your password? See Forgotten login password
  7. Registration restriction notice. If you see a notice saying account registration is temporarily unavailable in your country or region, this is a compliance restriction, not an account error. See Why did I see a registration restriction notice when creating a new account?
  8. Try Plaud Web. Log in at https://web.plaud.ai/ with the same account. If Plaud Web works but the app doesn't, reinstall the Plaud App and try again.

If the issue persists

Submit a request and include the following so our support team can investigate:

  • The email address or SSO provider (Google or Apple) you use to sign in
  • Whether the problem is logging in to an existing account or creating a new one
  • A screenshot of the exact error message
  • Your phone model, OS version, and Plaud App version

Related articles