Plaud devices bought from the official store are covered by a 30-day return policy from delivery. To request a return, email support@plaud.ai with your order number and serial number (SN). Full terms: Return & Refund Policy.
What is the return window?
Devices bought from the official store can be returned within 30 days of delivery. For quality issues on arrival (DOA), a 7-day replacement or full-refund window applies. The device must be in its original condition with all accessories and packaging. Full conditions are on the official Return & Refund Policy page. Bought from an authorized reseller or a platform like TikTok Shop? Return through the original sales channel.
How do I start a return?
Check the device is in its original condition, with all accessories and the original packaging.
Find your order number and the device serial number (SN). See How do I find the serial number (SN) of my Plaud device?
Email support@plaud.ai with the order number and SN. Our team will confirm eligibility and send return instructions.
When will I get my refund?
After the returned device passes inspection, the refund is issued to your original payment method within 5 to 10 business days.
Can I get a refund on my subscription?
Plaud AI subscriptions are refundable within 30 days of purchase if unused and not activated. Purchases made through the Apple App Store must be refunded through Apple. See Cancel your subscriptions and refunds.
What if the return window has passed?
A device with a hardware fault may still be covered by the warranty. See What is your warranty and after-sales policy?
Still have questions?
Submit a request and our support team will get back to you within 24 hours on business days.