Workspace in read-only mode: existing content stays viewable, but manual creating, editing, and uploading are blocked, new recordings from a bound device still sync but are not transcribed or summarized, a restriction banner appears, and Admins see an Unpaid, Suspended, or Expired status under Billing & plan. This guide gives Admins 3 steps, in order: check the subscription status, update the payment method, then wait for access to refresh. It applies to Plaud Team workspaces, and the most common cause is a failed renewal payment, such as an expired card.
Applies to: v4.0.x or later. Still using v3.30.x or earlier Plaud Team? See Workspace in read-only mode.
Steps
All steps below are performed from Settings → Workspace management → Billing & plan on Plaud Web.
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Check your subscription status
You can find your status by going to your Settings and choosing Workspace management. Under Billing & plan, check the Current plan area for any notifications regarding payment issues. If there is a problem, your status will show as Unpaid, Suspended, or Expired. For more details on how the grace period works, please refer to our guide on Plaud Team payment failed.
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Update your payment method (if applicable)
If the issue is caused by a failed payment, go to Settings → Workspace management → Billing & plan → Manage billing. Click through to the Stripe portal, remove the outdated card, and add a valid one. After you save the new card, Stripe automatically retries the failed charge.
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Wait for status to refresh
Workspace access is restored automatically once the charge succeeds. If read-only mode persists after 5 minutes, try refreshing the page or logging out and back in. If you are a Member (not an Admin), you cannot resolve this yourself. Ask your Admin to check the subscription status and update the payment method.
If the issue persists
If you are a Member and your Admin says billing is fine, or if you are the Admin and cannot resolve the issue, please submit a request to our support team. Include the following information:
- Your workspace name or ID
- The invoice number (if visible)
- A description of what you see when you try to edit or record
Still have questions?
Submit a request and our support team will get back to you within 24 hours on business days.
Disclaimer: The information in this article is for reference only and may change as Plaud product features continue to update. Please refer to the latest version of the product for the most current experience.