Symptoms
- The record button in the Plaud App is grayed out or doesn't respond.
Steps
- Check whether your device is connected. The record button in the Plaud App starts recording on your Plaud device, so it is only available when the device bound to your account is connected. On the App home screen, check that your device card shows it is connected.
- Connect your device. Turn on Bluetooth on your phone, make sure the device is powered on and near your phone, then tap the device card in the App to connect.
- If the device won't connect, see the troubleshooting for your model:
If the issue persists
Submit a request and include the following so our support team can investigate:
- Your device model and the Plaud App version
- A screenshot of the App home screen showing the device card
- Whether the device connects to the App at all