My Plaud device won't charge or turn on

This article helps you fix a Plaud device that won't charge or turn on. Try the quick checks below, then find the steps for your specific model.

Quick checks

1. Use a power adapter rated DC-5V with an output of at least 0.5A. Switch adapters if yours doesn't meet this.
2. Confirm you're using the original Plaud charging cable or dock, and clean the charging port or contacts with a dry cloth if they look dirty.

Find the steps for your device

• Plaud Note won't charge or turn on
• Plaud Note Pro won't turn on
• Plaud NotePin won't turn on
• Plaud NotePin S won't respond or power on

If the issue persists

Submit a request and include the following so our support team can investigate:

• Which Plaud device you have: Plaud Note, Plaud Note Pro, Plaud NotePin, or Plaud NotePin S
• A video showing the device connected to power or on the charging dock with no response
• The serial number (SN) of your device
• Your order number or invoice
• Your shipping address and phone number