Device
- Can I wear NotePin if I have a pacemaker?
- Why is the timestamp of my recordings not correct?
- What happens when my PLAUD device battery drops below 10%?
- Can the PLAUD NOTE record WhatsApp calls?
- What is the maximum recording distance?
- What should I do if I'm having difficulty starting or stopping the NotePin recording?
PLAUD APP & Web
- Why is my subscription not working, and how can I fix it?
- Can PLAUD automatically identify speakers in a conversation or meeting?
- How to use the "Find & Replace" feature in the transcription or summaries?
- Is there an API available for the PLAUD?
- Does the NotePin use the same account/service as PLAUD NOTE?
- How to trim or delete a recording?
AI Service
- Where can I find the activation code for AI membership?
- How do I find my in-app invoice for AI membership?
- Can I purchase a PLAUD AI membership without owning a PLAUD device?
- Will I still be able to record audio and save it locally if I run out of transcription minutes?
- What are the transcription minutes for？
- How do I get my free 300 minutes?
Shipping
- If there is no tracking number with my order, what should I do?
- What can I do if I find my package is delivered but not received?
- Can I expedite shipping?
- Why do I need to pay the customs fee?
- What should I do if I don’t receive an update on my shipment?
- What should I do if I experience a delivery issue?
Orders & Warranty
- Where can I find the order number?
- Can I modify my shipping address?
- Why didn't I receive an order confirmation email?
- Who is responsible for covering the return shipping fee?
- How long does it take to receive a refund after returning a product?
- How do I return and get a refund?
Privacy
- Will my data be used for AI model training by OpenAI?
- How to ensure no access to my personal information if my PLAUD is lost?
- What safeguards are in place to ensure that personal data accessed by PLAUD is only used for the purposes stated in your privacy policy?
- Under what circumstances does PLAUD or its affiliates access a user's personal data?
- Does PLAUD save my transcription data? How is my personal data and information protected?